Superior Twin Room
- 1 Double bed
Hotel · Nairobi · Nairobi
Ngong Hills Hotel
A 3-star stay in Nairobi's shopping district, minutes from Prestige Plaza and Adams's Arcade.
- 5-minute walk to Prestige Plaza Shopping Mall
- Paid airport shuttle and valet parking
- On-site restaurant, bar, and fitness centre
7.7
Very good
194 reviews
Booking.com 7.7 · 194 reviews
About
Ngong Hills Hotel
Ngong Hills Hotel sits on Ngong Road in Nairobi's shopping district, a 5-minute walk from Prestige Plaza Shopping Mall and a 17-minute stroll from Adams's Arcade Mosque. The 3-star property offers a restaurant, a shop, and a range of amenities aimed at both business and leisure travellers.
Rooms are described as modern and well-furnished, with options from Superior Twins to Executive Suites. The hotel provides free Wi-Fi, a fitness centre, and meeting facilities, plus practical touches like currency exchange, laundry, and a grocery shopping service.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- High staff ratings — Guests consistently praise the friendly and helpful service, with staff earning an 8.6 rating.
- Convenient location — Just a 5-minute walk from Prestige Plaza Shopping Mall and near shops, restaurants, and a supermarket.
- Positive breakfast experience — Many reviews highlight the delicious and varied breakfast buffet.
- Modern, comfortable rooms — Rooms are described as modernly furnished with good amenities like air conditioning and kitchenettes in some.
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Worth weighing
4 to weigh- Inconsistent friendliness — While overall staff ratings are high, a few guests noted that some employees were not very friendly.
- Check-out by 10:00 — The check-out time is 10:00, which may be early for some travellers.
- No pets allowed — The hotel does not permit pets, which may be a limitation for those travelling with animals.
- No clear house rules — The data does not specify additional house rules, so guests should confirm specifics directly.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Room
- 1 King-size bed
- Shower
- Air conditioning
Family Room
- 3 Single beds
- Shower
- Air conditioning
Executive Suite
- 1 King-size bed and 1 Sofa bed
- Shower
- Bathtub
- Balcony
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Essentials
- Wi-Fi
- Parking
- Air conditioning
- Safe deposit box
- Lift
- No smoking on site
Food & Drink
- Restaurant
- Snack bar
- Bar/ Lounge area
- Outdoor dining area
- Packed lunches
- Special diet menus
- Children's buffet
- BBQ facilities
Services
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Luggage storage
- Currency exchange
- ATM/Cash machine
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Grocery shopping service
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Room Amenities
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Terrace
- Tea and coffee facilities
- Dining table
- Ironing facilities
- Free toiletries
- Electric kettle
- Cookware/ Kitchen utensils
- Flat-screen TV
- AM/FM alarm clock
Recreation
- Fitness centre
- Golf course
- Entertainment
- Sun terrace
- Garden area
- Barber shop
- Shops/Commercial services
Family
- Cots
- Babysitting/Child services
- Children's buffet
Accessibility
- Allergy-free rooms
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 7.7/10 from 194 reviews
Booking.com · 7.7 · 194 reviews
7.7Verified guest“My superior room was modern and a good size, with tea and coffee facilities and a fridge. The location is great – close to malls and the restaurant. Breakfast was tasty and varied, and check-in was early. Everything was good, though a few staff members weren't very friendly.”
7.7Verified guest“Breakfast had plenty of choice, and the staff provided excellent, very good service.”
7.7Verified guest“The setting was lovely, and it's a short walk to the airport, supermarkets, and other dining options.”
7.7Verified guest“The superior room was nicely updated with a clean bathroom and air conditioning. Breakfast was delicious, and overall services were excellent.”
7.7Verified guest“Modern, well-furnished rooms with spacious bathrooms and ergonomic chairs made for a comfortable stay.”
7.7Verified guest“The suites are amazing – the master bedroom felt luxurious with soft Egyptian linen, and the bathroom with bathtub and shower was a relaxing retreat. The sitting room with kitchenette and balcony was a great touch for snacks and coffee while enjoying the views.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Shopping: Prestige Plaza Shopping Mall is just a 5-minute walk away, with Adams's Arcade Mosque about 17 minutes on foot.
Dining: The hotel's own restaurant and snack bar are on site, and guests mention supermarkets and other dining options within walking distance.
Getting Around: A paid airport shuttle is available, and the hotel offers car hire and valet parking for those who prefer to drive.
Ngong Road, Nairobi, Nairobi, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 10:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 66 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is by 10:00.
Is parking available?
Yes, parking is available, and valet parking is also offered.
Does the hotel allow pets?
No, pets are not allowed at Ngong Hills Hotel.
Is there an airport shuttle?
Yes, the hotel provides a paid airport shuttle service.
Are there family-friendly amenities?
The hotel offers cots and babysitting/child services, and there is a Family Room with three single beds.
The bottom line
Ngong Hills Hotel is a solid choice for travellers who want a well-located, comfortable base in Nairobi with a strong breakfast and helpful staff, though it's not without its minor drawbacks.
7.7Based on 194 guest reviews and an overall rating of 7.7
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